(as of April 2023)
These following procedure regulates the whistleblower system and the complaint reporting system
In relation to all these provisions, the term "whistleblower system" is used uniformly below.
Notices and complaints are hereinafter collectively referred to as "reports".
1. Which reports are processed?
This whistleblower system serves to receive and process reports of potential breaches of rules or grievances in relation to the regulations mentioned above. It does not process product- and service-related customer concerns and complaints.
2. Who is responsible for processing the reports?
The Compliance Officer(Head of the Compliance group function; also referred to as the Compliance Officer) of Pfeifer & Langen Industrie- und Handels-KG is responsible. He/she receives and processes the reports.
The Compliance Officer can be contacted via the Digital Whistleblower System (Whistleblower System) or by post at Pfeifer & Langen Industrie- und Handels-KG, attn: Compliance Officer, Aachener Straße 1042a, 50858 Cologne.
3. Who can submit reports?
All employees, business partners and third parties can submit reports.
4. How can reports be submitted?
You can contact the Compliance Officer digitally or by post (see No. 2 above).
You can submit reports anonymously or under your name.
You can submit reports in German, English or numerous other languages.
5. How are reports processed?
6. How is data protection ensured?
The Compliance Officer shall ensure compliance with data protection law with regard to the report. Personal data collected is limited to information on the identity, function and contact information of the reporting and affected persons, as well as other personal data that is absolutely necessary for processing the matter. In addition, only reported facts, processing details, follow-up questions and inspection reports are stored. The retention period for personal data recorded in the course of notifications and investigations is two months after completion of the investigations. This period is extended accordingly if the conclusion of the investigation is followed by disciplinary or legal proceedings or other disputes for which the data must be used.
7. What is the language of the proceedings?
The language of the procedure is German and English. You can also submit reports in other languages (see No. 4 above).
8. Are there any costs for the complaint?
You will of course not incur any costs if a report submitted in good faith is received.
However, the Company will not pay any costs or expenses you may incur in connection with the use of the complaints procedure, including but not limited to travel expenses and legal advice.
You can access the Digital Whistleblower System directly here.